DREADSCHOOL | REFUND & RETURNS POLICY
Please Choose Carefully
Due to the nature of our products, Dreadschool does not offer refunds, returns or exchanges for change of mind.
Many items sold in our online shop are hair, beauty and dreadlock-related products, including tools, accessories and training supplies. For hygiene and safety reasons, we cannot accept change-of-mind returns, even if an item has not been used.
Please read product descriptions carefully and ensure you have selected the correct items before completing your purchase.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us at thedreadschool@gmail.com with your order details and photographs of the issue.
We will review the problem and arrange a suitable solution in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair or refund.
Important Information
Change-of-mind returns and exchanges are not accepted.
Hygiene-related products cannot be returned simply because they are unwanted or unsuitable.
Faulty, damaged or incorrectly supplied products will be addressed in accordance with your consumer rights.
Once your order has been dispatched, any parcels lost or damaged during transit is not the responsibility of Dreadschool and should be reported to Australia Post for investigation.
Please contact us before returning any items so we can discuss the appropriate next steps.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
Questions or Concerns?
Dreadschool is a small Australian business, and we take care in preparing and packing your orders.
If something isn't right, please get in touch so we can help.
Email: thedreadschool@gmail.com